Privacy Policy
Bizzy (“we”, “us”) is an AI business coaching service that operates primarily over WhatsApp. This policy explains what we collect, how we use it, and how you can ask us to delete it.
Who we are
Bizzy is an AI business coach on WhatsApp. Website: https://bizzy.coach. Contact us by messaging Bizzy on WhatsApp.
Information we collect
- WhatsApp account details — your phone number and message metadata (e.g. WhatsApp message IDs, timestamps, message type).
- Message content — the text you send us and our replies. Voice notes, images, and other media are recorded as metadata (and captions where available); we may not store the media bytes themselves.
- Business profile context — details you share about your business so we can coach you (industry, goals, preferences).
- Usage and billing data — message counts, token usage estimates, subscription/trial status, and payment references if you subscribe (processed by Stripe).
- Technical logs — error and operational logs needed to run and secure the service.
How we use information
- To provide coaching replies and remember conversation context.
- To operate accounts, trials, rate limits, and paid plans.
- To improve reliability, prevent abuse, and debug failures.
- To comply with law and Meta/WhatsApp platform requirements.
We use third-party infrastructure and model providers (for example Cloudflare and Anthropic/OpenAI) to process messages so we can generate coaching responses. Those providers process data under their own terms as our processors/subprocessors.
Legal bases
Where applicable (e.g. GDPR), we process data to perform our contract with you (providing the coaching service), and where needed for legitimate interests such as security, abuse prevention, and service improvement, or to meet legal obligations.
Sharing
We do not sell your personal information. We share data only with:
- Service providers that host or process the product (e.g. Cloudflare, LLM providers, Stripe, error monitoring).
- Meta/WhatsApp, as required to deliver and receive messages on their platform.
- Authorities when required by law.
Retention
We keep conversation history and account records while your account is active and for a reasonable period afterward so the coach can stay useful and we can handle disputes, security, and legal requirements. You can request deletion earlier (see below).
Your rights / deleting your data
Message Bizzy on WhatsApp with DELETE MY DATA to schedule a permanent wipe after 24 hours (send CANCEL DELETE to stop it). Details: data deletion. We delete or anonymize personal data we hold about you, subject to legal retention needs.
Children
Bizzy is intended for business use by adults. We do not knowingly collect data from children under 16.
International transfers
Our providers may process data in multiple countries. Where required, we rely on appropriate safeguards offered by those providers.
Changes
We may update this policy. We will post the new version at this URL and update the “Last updated” date.
Contact
Message Bizzy on WhatsApp, or visit bizzy.coach.